About 8 months ago I purchased a Macbook Pro for my lovely wife. She had been slaving away on my trusty [old] DELL Latitude. It was still running Windows 2000 and was essentially a boat anchor.
As the IT guy in our house, a role I hope to turn over to my 5 year old son [someday], I am supposed to fix her laptop when it breaks. It would break often for many reasons.
Using my snazzy ITIL skills, I applied meticulous problem management to the dozens of incidents. I figured out that Windows sucks for the home user. Way too many updates, way to fragile for anyone not trained in the Microsoft strategy of all-of-our-users-are-actually-part-of-our-QA-team.
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